How customer messages, receipts, and device data are handled by iPhone Repair Phuket.
We collect only the information needed to diagnose, quote, repair, and return your device. This may include your name, contact details, device model, reported fault, and payment or receipt details.
If you contact us by WhatsApp, phone, email, or in person, we may keep a record of the conversation so we can respond, quote accurately, and support warranty enquiries later.
We do not access, copy, or retain customer photos, messages, or personal files unless access is necessary to test a reported fault and you have agreed to that testing. If device access is required, we limit it to the minimum practical testing needed.
You should remove passcodes only when diagnostic testing genuinely requires device access. We do not ask for Apple ID passwords. If a passcode is shared for testing, it should be changed by the customer after collection.
We may retain invoice, warranty, and payment records for operational, tax, fraud-prevention, and customer-service reasons. These records are used to confirm the work carried out and any warranty entitlement.
Messaging platforms, payment providers, map platforms, and analytics providers may process limited data separately under their own policies. Their handling sits outside this website policy.
We keep customer communication and repair records only as long as reasonably needed for service follow-up, warranty support, business records, and legal obligations.
If you want to ask about the information we hold in relation to an enquiry or repair, contact us through the details on the contact page. We will handle reasonable requests in line with applicable law and operational record-keeping needs.
This policy may be updated when business processes, tools, or legal requirements change. The effective date above shows the latest revision.