What standard repair cover applies to, what it excludes, and how to raise a warranty concern.
Unless a different term is stated at approval, standard repairs are offered with a 90-day warranty on supplied parts and workmanship. This is intended to cover a genuine defect in the fitted part or in the repair work carried out.
Warranty cover is for the same fault returning because of a defect in the supplied part or because the original repair work needs to be corrected. If that happens, the device should be re-inspected before any conclusion is made.
Warranty does not cover new drops, impact damage, bent frames, cracked glass caused after collection, liquid exposure after repair, tampering by another repairer, software issues unrelated to the original job, or faults in components that were not replaced or repaired.
If a customer asks for a repair using their own part, any warranty should be limited to workmanship only unless a different agreement is made in writing.
Battery performance depends on device condition, charging habits, software behaviour, and heat exposure. Warranty should address a faulty supplied battery, not normal wear or unrelated power issues elsewhere in the device.
Contact the shop as soon as possible, explain the fault clearly, and bring the device back with any receipt or repair reference if available. Prompt reinspection gives the best chance of identifying whether the issue sits inside the original repair scope.
A warranty concern should be bench-tested before a refund, replacement, or rework decision is made. If the problem falls within warranty scope, the usual remedy is repair correction or part replacement rather than an automatic refund.
Customers should back up devices where possible before returning a phone for warranty assessment. Devices with liquid damage, intermittent board issues, or severe physical damage always carry a higher data-risk profile.
This policy may be revised when suppliers, repair processes, or local legal requirements change.