Repair Terms
What to expect on diagnostics, part options, turnaround, collection, and warranty.
1. Quotes and Approval
Quoted prices are estimates until the device is inspected. No chargeable repair work should begin until the customer has approved the scope and price.
2. Diagnostic Work
Some faults require bench testing before a full quote can be confirmed. Water damage, board-level faults, and data recovery are the most common examples.
3. Parts and Quality Levels
Where applicable, customers should be told what type of replacement part is being fitted, such as OEM-quality, aftermarket, or genuine/original parts. Price and performance differences should be explained before approval.
4. Turnaround Times
Estimated completion times are planning guidance, not a guaranteed deadline. Bench time depends on model, part availability, current workload, and whether additional faults appear during inspection.
5. Water Damage and Data Recovery
Water damage and data recovery are higher-risk jobs. Corrosion and hidden board damage can continue after intake, and recovery is never guaranteed. The correct next step is urgent diagnostics, not assumption.
6. Warranty Scope
Where a warranty is offered, it applies to defects in supplied parts and workmanship only. It does not cover new physical damage, liquid exposure after repair, misuse, software issues unrelated to the repair, or faults in components that were not replaced or repaired.
7. Customer Backups and Data Risk
Customers should back up their device whenever possible before repair. Although every effort should be made to preserve data, no repair business can responsibly guarantee against all data loss on damaged devices.
8. Unrepairable Devices
If a device is economically or technically unreasonable to repair, that should be communicated clearly. Honest advice is part of the service, even when the answer is not to proceed.
9. Collection and Unclaimed Devices
Collected devices should be checked promptly by the customer. Any warranty concern should be raised as soon as possible. Businesses should maintain a documented process for reminders and handling long-unclaimed devices.
10. Changes to These Terms
These terms may be revised when repair processes, suppliers, or local legal requirements change.